Privacy Policy
All4DogTreats operates this online store and website (the "Services"). Our store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and Services to you.
This Privacy Policy explains how All4DogTreats collects, uses, stores and discloses personal information when you visit our website, place an order, contact us or otherwise use our Services.
Please read this Privacy Policy carefully. By using our Services, you acknowledge that your personal information may be handled as described in this policy.
Personal Information We Collect
Depending on how you interact with our Services, we may collect or process the following types of personal information:
- Contact information, such as your name, email address, phone number, billing address and shipping address.
- Order and transaction information, such as products purchased, order history, returns, refunds and payment status.
- Payment information processed through Shopify and our payment service providers.
- Account information, where you create or use a customer account.
- Communications you send to us, including customer service enquiries, product questions and order-related messages.
- Device and technical information, such as your IP address, browser type, device information and network information.
- Website usage information, including how you interact with our website, products, pages and shopping cart.
- Marketing preferences, where you choose to receive promotional communications from us.
We only collect personal information that is reasonably necessary for operating our business, providing our Services and fulfilling the purposes described in this Privacy Policy.
How We Collect Personal Information
We may collect personal information:
- Directly from you when you place an order, create an account, contact us, complete a form or otherwise provide information to us.
- Automatically when you use our website, including through cookies and similar technologies.
- From Shopify and other service providers that help us operate our online store.
- From payment providers, shipping carriers, analytics providers, marketing platforms and other third parties where appropriate and permitted by law.
How We Use Personal Information
We may use your personal information to:
- Process and fulfil orders.
- Process payments, refunds and other transactions.
- Arrange shipping and delivery.
- Provide order confirmations, tracking information and other transactional communications.
- Respond to customer enquiries and provide customer support.
- Manage returns, refunds, damaged items and delivery issues.
- Maintain and administer customer accounts.
- Improve our website, products and customer experience.
- Detect and prevent fraud, misuse and security incidents.
- Maintain appropriate business and transaction records.
- Comply with legal, regulatory and tax obligations.
- Send marketing or promotional communications where you have consented or where otherwise permitted by applicable law.
- Measure and improve the effectiveness of our marketing and advertising.
Marketing Communications
Where permitted by law, we may send you marketing communications about All4DogTreats products, offers or updates.
You can unsubscribe from promotional emails at any time by using the unsubscribe link included in our marketing emails.
Even if you unsubscribe from marketing communications, we may still send you non-promotional messages that are necessary to manage your orders, account or customer service enquiries.
Cookies and Similar Technologies
Our website and Shopify may use cookies and similar technologies to operate the store, remember preferences, understand website usage, maintain security, provide shopping functionality and support analytics and advertising.
Some cookies are necessary for the website and checkout to function. Other cookies may be used for analytics, personalisation or advertising where permitted.
Your ability to control cookies may depend on your browser settings, device settings and privacy options made available through Shopify or our website.
Disabling certain cookies may affect how some parts of the Services function.
How We Disclose Personal Information
We may disclose personal information where reasonably necessary to operate our business and provide the Services, including to:
- Shopify, which hosts and supports our ecommerce store.
- Payment processors and financial service providers.
- Shipping and delivery providers, including carriers used to deliver your order.
- Technology, website hosting, security and IT service providers.
- Analytics, advertising and marketing service providers.
- Customer service and business administration providers.
- Professional advisers where reasonably necessary.
- Government, regulatory or law enforcement authorities where required or permitted by law.
We may also disclose information when you direct us to do so, consent to the disclosure, or when disclosure is necessary in connection with a business transaction or legal obligation.
We do not disclose personal information merely for purposes unrelated to operating our business unless permitted or required by applicable law.
Relationship with Shopify
Our online store is powered by Shopify.
Shopify collects and processes certain personal information when you access or use our store in order to provide, secure and improve its services.
Information submitted through our store may be processed by Shopify and its service providers in countries outside Australia.
For more information about how Shopify handles personal information, please review Shopify's Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/app-users
You may also find information about Shopify privacy controls at:
https://privacy.shopify.com/
Shipping Providers
When you place an order, we may provide information such as your name, delivery address, phone number and relevant order information to shipping or delivery providers where necessary to deliver your order.
Our current shipping providers may include Australia Post and Couriers Please, depending on the delivery address and available service.
These providers handle information in accordance with their own privacy practices and applicable laws.
Payment Information
Payments made through our store are processed using Shopify and applicable payment service providers.
Payment providers may collect and process payment information necessary to authorise and complete your transaction.
All4DogTreats does not need to independently store your complete payment card details in order to fulfil your order.
Third-Party Websites and Services
Our Services may contain links to websites, platforms or services operated by third parties.
If you follow a link to a third-party website or service, its own privacy policy and terms will apply.
We are not responsible for the privacy, security or content practices of third-party websites that we do not control.
Security
We take reasonable steps appropriate to our business to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Please avoid sending highly sensitive or confidential information to us through unsecured communication channels.
Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected and to meet our legal, tax, accounting, dispute resolution and business record-keeping obligations.
The length of time information is retained may depend on the type of information, the nature of your relationship with us and applicable legal requirements.
When personal information is no longer reasonably required, it may be deleted, destroyed or de-identified where appropriate and permitted by law.
Access and Correction
Depending on the laws that apply to you, you may have rights relating to personal information we hold about you.
You may contact us to request access to personal information we hold about you or to ask us to correct information that you believe is inaccurate, incomplete or out of date.
We may need to verify your identity before responding to a privacy request.
In some circumstances, applicable law may permit or require us to refuse or limit a request. Where required, we will explain the reason for doing so.
To make an access or correction request, email:
support@all4dogtreats.au
Other Privacy Rights
Depending on where you live and the laws that apply, you may also have rights to request deletion of certain personal information, restrict or object to certain processing, withdraw consent, or obtain a copy of certain personal information.
These rights are not absolute and may be subject to legal exceptions.
You may contact us using the details below if you wish to exercise an applicable privacy right.
Children's Privacy
Our Services are intended for adults purchasing products for their dogs and are not directed to children.
We do not knowingly seek to collect personal information from children.
If you believe that a child has provided personal information to us without appropriate authorisation, please contact us so that we can review the matter and take appropriate action.
International Processing and Transfers
Because we use Shopify and other online service providers, personal information may be transferred to, stored in or processed in countries outside Australia.
The countries involved may depend on the service providers used and where their systems, personnel or subcontractors are located.
Where required by applicable law, we take reasonable steps in relation to the handling of personal information by overseas service providers.
Complaints
If you have a concern or complaint about how All4DogTreats handles your personal information, please contact us and explain the nature of your concern.
We will review your complaint and respond within a reasonable period of time.
Where applicable, if you are not satisfied with our response, you may have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or another relevant privacy or data protection authority in your jurisdiction.
Nothing in this section limits any privacy rights or remedies available to you under applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, technology, service providers, legal requirements or privacy practices.
When we update this policy, we will publish the revised version on our website and update the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, or would like to make a privacy request or complaint, please contact:
All4DogTreats
Email: support@all4dogtreats.au
