Returns and Refunds Policy
We want you to be happy with your purchase from All4DogTreats.
Change-of-Mind Returns
We accept change-of-mind return requests within 30 days of delivery, provided that the item is unopened, unused, in its original sealed packaging, and in a resaleable condition.
To request a return, please contact us at support@all4dogtreats.au with your order number and reason for return. If your return is approved, we will provide return instructions.
For change-of-mind returns, the customer is responsible for return postage unless otherwise stated by us.
For hygiene and food-safety reasons, we cannot accept change-of-mind returns for opened edible dog-treat products. This does not limit your rights under the Australian Consumer Law.
The 30-day return period applies only to change-of-mind returns and does not limit any rights or remedies available under the Australian Consumer Law.
Faulty, Damaged or Incorrect Items
Please inspect your order when it arrives.
If an item is faulty, damaged, unsafe, incorrectly supplied, or does not match its description, please contact us as soon as reasonably possible at support@all4dogtreats.au with your order number and clear photos where available.
Nothing in this policy limits your rights under the Australian Consumer Law.
If a product does not meet the consumer guarantees, the remedy available will depend on the nature of the problem and whether the failure is major or minor. Where applicable, remedies may include a replacement, refund or other remedy required under Australian Consumer Law.
Refund Timing
Once we receive and inspect an approved return, we will notify you of the outcome.
Approved refunds are processed to the original payment method. Your bank or payment provider may take additional time to process the refund after it has been issued by us.
Contact
For any return or refund questions, please contact:
All4DogTreats
Email: support@all4dogtreats.au
