Find answers about All4DogTreats ingredients, choosing suitable treats, storage, dispatch, delivery and returns.
If you cannot find the information you need, contact us at support@all4dogtreats.au.
Products and Ingredients
Are all All4DogTreats products single ingredient?
Many of our treats are single-ingredient products, but not every product is necessarily single ingredient.
Please check the ingredient information on the individual product page before purchasing. The product page should be used as the source for product-specific ingredients and information.
Where are the treats made?
Our dog treats are made in Australia using Australian ingredients. Please refer to individual product pages for product-specific information.
Which proteins are available?
Our range may include beef, kangaroo, chicken, turkey, lamb, pork and fish products. Availability changes as products sell out or new products are added.
Browse our dog treat collections to see what is currently available.
Are any treats suitable for cats?
Some products may be suitable for both dogs and cats, but this does not apply to every product.
Only feed a product to a cat when the individual product page specifically identifies it as suitable for cats.
Why does my treat look different from the website photo?
Natural animal-based treats can vary in size, shape, colour, thickness, texture and aroma. These natural differences may occur between individual pieces and production batches.
Product photographs provide a general representation rather than a guarantee that every piece will look identical.
Choosing and Feeding Treats
How do I choose between a training treat and a chew?
Training treats are generally smaller and easier to portion during repeated rewards. Natural chews are usually larger or denser and are intended for supervised chewing sessions.
Choose according to your dog’s size, age, teeth, chewing style and intended use.
How do I choose the right size?
There is no single treat size that suits every dog. Consider your dog’s body size, jaw strength, chewing behaviour and tendency to gulp food.
When uncertain, choose a product that cannot be swallowed whole and supervise your dog throughout the session.
Are these treats suitable for puppies or senior dogs?
Suitability depends on the particular product and the individual dog.
Puppies, senior dogs and dogs with missing, damaged or sensitive teeth may require softer or smaller options. Check the individual product page and consult your veterinarian if your dog has dental or medical concerns.
Should I supervise my dog?
Yes. Always supervise your dog when feeding treats or chews.
Provide fresh drinking water and remove a chew if it becomes small enough to swallow whole, develops sharp pieces or appears unsuitable for your dog.
How many treats can I feed?
Feed treats in moderation as part of a complete and balanced diet. Training treats can be broken into smaller pieces to reduce the amount consumed during repeated rewards.
As general guidance, treats should provide less than 10% of a dog’s daily calorie intake. Your dog’s appropriate amount depends on size, age, activity level, health and main diet.
What should I choose for a dog with food sensitivities?
Start by checking the complete ingredient list and selecting a protein your dog has previously tolerated or that your veterinarian has recommended.
Introduce one new product at a time and begin with a small amount. A simple or single-ingredient product is not guaranteed to be suitable for every dog.
For diagnosed allergies, digestive conditions or veterinary-prescribed diets, follow your veterinarian’s advice.
For more guidance, visit Questions to Ask When Choosing Dog Treats.
Pack Sizes and Storage
What pack sizes are available?
Pack sizes vary between products. Many of our listings offer larger-value packs, while some products may be sold by weight or piece count.
The product title and product page show the quantity included in the selected option.
How should I store the treats?
Keep treats in a cool, dry place away from direct sunlight, heat and moisture.
Reseal the original packaging after opening. An airtight container may help preserve freshness and contain the stronger natural aroma of products such as fish treats.
Always follow the storage instructions and best-before information supplied with the product.
Is a strong aroma normal?
Many natural animal-based treats have a noticeable aroma, particularly fish, liver and other organ products. Aroma may vary between proteins and batches.
Do not feed a product if its packaging is damaged or if you believe it may be spoiled or unsafe. Contact us if you have concerns about an order.
Orders and Delivery
How quickly will my order be dispatched?
Orders are normally processed and dispatched within one business day after payment is received.
Orders placed on weekends or Victorian public holidays are normally processed on the next business day. Unexpected delays may occasionally occur.
Is delivery free?
We offer free standard shipping Australia-wide.
How long does delivery take?
After dispatch, standard delivery usually takes approximately 2–8 business days within Australia.
Delivery times are estimates. Remote and regional destinations, carrier delays, severe weather and public holidays may increase delivery time.
Which delivery services do you use?
Orders may be sent using Australia Post or Couriers Please, depending on the destination and available service.
Will I receive tracking?
Where tracking is available, tracking information will be sent to the email address supplied during checkout after the order has been dispatched.
Can I change my delivery address?
Contact us as soon as possible at support@all4dogtreats.au.
We will try to assist, but an address cannot always be changed after an order has been processed or dispatched. Please check your address carefully before completing checkout.
Returns and Order Problems
Can I return a product because I changed my mind?
Change-of-mind return requests may be made within 30 days of delivery when the product is unopened, unused, in its original sealed packaging and in resaleable condition.
For hygiene and food-safety reasons, opened edible dog treats cannot be returned for change of mind. Customers are normally responsible for change-of-mind return postage.
Please read our complete Returns and Refunds Policy before returning anything.
What if my order arrives damaged or incorrect?
Contact support@all4dogtreats.au as soon as reasonably possible with:
We will review the issue and provide the appropriate next steps. Nothing in our returns policy limits rights available under the Australian Consumer Law.
How can I contact All4DogTreats?
Email: support@all4dogtreats.au
You can also use our contact page.
